Workplace Investigations Specialist

Job description

Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay:

$74,671.00 - $130,424

Job Posting Description:

This is an onsite role #LI-Onsite

Reporting to the Senior Manager, Workplace Investigations (WI), you will lead complex workplace investigations, conflict resolution, culture assessments and restoration processes. The role ensures compliance with applicable legislation, including the Ontario Human Rights Code, Occupational Health and Safety Act, and Accessibility for Ontarians with Disabilities Act, while supporting a respectful, inclusive, and compliant workplace environment.

You will play a key role within the Workplace Investigations Centre of Excellence (WI CoE), providing independent, impartial support across the organization and contributing to continuous improvement of complaints management and resolution practices.

If you enjoy contributing to a safe workplace, then this is the role for you!

About the Role

Conduct interviews, gather and assess evidence, and document findings in accordance with best practices

Prepare clear, comprehensive investigation reports outlining findings, conclusions, and recommendations

Provide expert guidance to stakeholders on investigation processes and complaint resolution

Support early resolution, mediation, and workplace restoration efforts, where appropriate

Advise internal stakeholders on managing workplace complaints and investigation processes

Provide subject matter expertise to HR partners on early resolution and mediation strategies

Develop tools, resources, and frameworks to strengthen investigation practices and consistency

Lead the engagement of external investigators through the Vendor of Record (VOR) process

Act as an escalation point within the HR model, providing expert guidance on complex matters

Deliver training and awareness initiatives to support leaders and HR partners

Identify trends in workplace complaints and develop strategies to address recurring issues

Contribute to and champion WI CoE priorities, including complaints management, accountability frameworks, and training initiatives

Analyze metrics and reporting to inform business decisions and continuous improvement

Recommend enhancements to investigation processes, policies, and practices

Build effective partnerships with internal stakeholders to strengthen credibility and trust

Design and deliver tools, templates, and communications to support business leaders and HR

Develop training materials and job aids to improve consistency and accountability

Monitor and track investigation outcomes, recommendations, and organizational trends

Ensure compliance with applicable legislation, collective agreements, and LCBO policies

Maintain accurate and confidential investigation records and documentation

Prepare reports and presentations on trends, findings, and outcomes

About You

Post-secondary degree in Human Resources, Business Administration, Law, or a related discipline

Specialized training in workplace investigations, human rights, or alternative dispute resolution (ADR)

Minimum 5 years of experience in workplace investigations, human resources, or a related field

Proven experience managing complex human rights and workplace complaints

Experience working in a unionized or broader public sector environment is preferred

Advanced knowledge of human rights legislation, including the Ontario Human Rights Code, OHSA, and AODA

Understanding of administrative law, corporate governance, and compliance requirements

Familiarity with collective agreements and investigation best practices

Demonstrated professionalism, tact, and sound judgment in sensitive situations

High ethical standards and discretion in handling confidential information

Ability to work independently and collaboratively in a complex environment

We offer a comprehensive suite of benefits including:

Health/Dental Benefits

Access to an Employee & Family Assistance Program

a Defined Benefit Pension

Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

Your personal information is being collected under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the purpose of processing your job application. When you select “Easy Apply”, your personal information will be collected through LinkedIn and shared with the LCBO in accordance with the LinkedIn User Agreement.

If you wish to apply without sharing your personal information with LinkedIn, please visit the

LCBO Careers

website. If you have any questions regarding the LCBO’s collection and use of personal information, please refer to the

LCBO Customer Privacy Notice

, or contact the Freedom of Information and Privacy Office at:

Freedom of Information and Privacy Office

100 Queens Quay East, 9th Floor

Toronto, Ontario M5E 0C7

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

October 7, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.