Manager, Digital, Brand and Design

Job description

Thank you for continuing to choose TCHC!

Thank you for your interest in new job opportunities at TCHC and for continuing your journey with us! You are an integral part of our ability to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:

Full-time Temporary (12 months)

Salary/Hourly Range:

$123,900.46 - $136,290.51

Work Details (Days/Hours):

Monday – Friday, 36.25 hours per week

Hybrid Eligible

Yes

Affiliation:

Non-Union: Management/Exempt

Division and Department

Strategic Communications

Number of Vacancies:

1

Existing/New Job:

Existing

Grade:

08

Vacancy Status

Existing Vacancy

Candidate List or Eligibility List:

Candidate List

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;

Minimum four (4) weeks of paid annual vacation days, increasing with years of service

Four (4) paid personal days;

Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;

Health and dental benefits;

Employee and family assistance program;

Maternity and parental leave top up (93% of base salary);

Training and development programs including tuition reimbursement of $1500 per calendar year;

Fitness membership discount.

Hybrid Job:

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Reporting to the Director, Communications and Content Strategy, this position is responsible for managing the development and delivery of creative content, design and digital solutions to enable high-quality marketing and communications by the employees of Toronto Community Housing. The position supports the development and design of a range of communications materials to maintain the overall quality of the TCHC brand. The position will also work in collaboration with various organizational stakeholders to develop digital solutions for communications. The individual will lead the team that develops and implements creative and digital strategies to support the company’s strategic goals and business priorities in a manner that aligns with TCHC’s tenant focused culture.

What you’ll do

Manage all branding and creative content design for the organization

Build brand recognition, strengthen public perception and promote TCHC’s mission through engaging and creative content and design strategies

Collaborate with departments and teams across the organization to strengthen communication of key successes to support brand reputation

Ensure consistency of branding in materials across the organization, collaborating with different stakeholders and teams

Maintain visual identity of TCHC across all channels including print publications, powerpoints, digital channels, email, internal and external websites

Conceptualize, develop and deliver a range of branded content focusing on multi-channel distribution including videos, signage, branded collateral, infographics, posters, digital banners and social media visuals.

Measure the success of creative content campaigns and strategies and refine strategies accordingly

Manage the development and implementation of digital solutions for marketing and communications

Manage corporate social media channels, external website and other online/digital platforms

Develop, manage and measure the success of multi-channel and digital distribution of corporate communication products and vehicles, such as staff and tenant newsletters, the annual report, videos, bulletins, bulletin boards, town hall meetings, workshops, e-publications, etc.

In collaboration with stakeholders across the organization, act as project manager for the development of new digital solutions with a focus on design thinking and user experience (ie. websites and digital applications)

Manage the provision of branding and digital support services, including writing and editing, graphic design, desktop publishing, web design, and production services, by an in-house team and outside service providers

Manages the digital, content and brand strategy team

Develops work plans and performance measurement plans

Assigns work, provides direction to unit staff

Provides mentorship, leadership and support

Provides input into the annual Strategic Communications budget and workplan

Develops measurement tools to assess effectiveness of initiatives and overall strategy

Establishes and implements practices for the digital, content and brand strategy team

Manages human resources for digital, content and brand strategy team, including hiring, managing performance, supporting staff, and handling discipline

Build and performance manage a high performing team

Mentors, coaches and provides work direction to Managers, and indirect reports.

Provides leadership and guidance to resolve complex issues and ensures quality in service delivery.

Leads onboarding, orientation and training to new employees within unit.

Ensures that processes are followed and client needs are met in a timely and effective manner.

Ensures that all statistics are maintained and summarized to keep track of workload and address client inquiries

Ensures staff have the necessary information to manage their work. Assists in prioritizing work as needed.

What you’ll need

Bachelor’s Degree in Public Relations, Corporate Communications, Communications Studies, Marketing, Journalism or liberal arts, digital marketing, digital communications, non-profit communications.

8+ years of experience in marketing communications, digital communications, public relations / agency experience, or comparable communications experience.

2 years of experience managing direct reports

Experience working in Public Sector and/or knowledge of social housing an asset

Strong content, marketing and digital communications experience in a complex environment

Experience with the full life-cycle of implementing and managing branding and marketing campaigns using a variety of creative and content strategies

Experience managing digital communications projects including the development of new websites (internal and external)

Experience managing corporate social media channels and digital marketing and communications campaigns

Experience communicating to diverse audiences with a range of demographic and ethnic backgrounds

Demonstrated ability to analyze information, anticipate problems and/opportunities, create and evaluate alternative solutions and make appropriate decisions and/or recommendations

Demonstrated ability to network and build effective working relationships with executives, senior management, stakeholders and partners, and peers

Experience writing, editing and branding corporate and internal communications products for a variety of audiences and channels (e.g., annual reports, blogs, video scripts, newsletters, speeches, information articles)

Excellent communication skills (written and verbal)

Demonstrated ability to deliver expected outcomes

Experience working in or with the public sector, non-profit, broader public sector and agency experience

A commitment to providing respectful service to all clients

Technically proficient using content management systems, social media monitoring platforms, news media monitoring systems

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live.

In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at

accessibility.hr@torontohousing.ca

.

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and

Toronto Community Housing’s Accessibility Policy

.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at Accessibility.HR@torontohousing.ca or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.