Visitor Services Ambassador - Unilingual (English) & Bilingual (English/French)

About the job

Please be advised that the address for this position is 235 Queen Quay West, Toronto, Ontario

As a Visitor Services Ambassador, you will:

• create memorable experiences by providing warm, welcoming, inclusive, and visitor-focused service to every visitor
• assist visitors in person and through telephone, email, live chat, and other digital communication channels
• provide information about exhibits, programs, events, memberships, accessibility services, visitor amenities, and policies, while identifying visitor needs, resolving routine concerns, and promoting Ontario Science Centre offerings and experiences
• process retail sales, admissions, memberships, reservations, and other visitor transactions accurately and responsibly
• support retail operations through merchandising, product replenishment, online order processing and fulfilment, and related retail activities
• support admissions, visitor flow, wayfinding, school visits, public programs, special events, and other daily operations
• Please note: these positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis, and shifts may include extended periods of standing, and working outdoors or at offsite locations.
• Work on weekends, holidays and evenings is required, in accordance with operating hours and special events after-hours schedules.

The number of positions to be filled:

• Up to 20 unilingual (English) Visitor Care Associates
• Up to 15 bilingual (English/French) Visitor Care Associates What you bring to the team Mandatory requirements

You must:

• have a minimum availability of weekends, holidays, evenings, and at least two weekdays (only if you are applying to the bilingual position) possess advanced French-language proficiency in both written and spoken communication. Your proficiency level will be confirmed before hire.
• Visitor service, accessibility and communication skills

You have:

• experience providing service in a busy environment serving the public through in-person and digital channels, including answering questions, providing information, and resolving concerns
• excellent visitor service skills and a commitment to creating welcoming, inclusive, and positive visitor experiences
• knowledge of accessible and inclusive service practices and the ability to adapt your approach to meet diverse visitor needs
• verbal and written communication skills to communicate clearly, professionally, and respectfully in person and through telephone, email, live chat, and other digital channels
• the ability to use tact, diplomacy, and active listening skills when assisting visitors, responding to inquiries, and addressing concerns Teamwork and organizational skills

You can:

• work collaboratively with colleagues to support daily operations, programs, events, and visitor services activities
• adapt to changing priorities and manage multiple responsibilities in a dynamic environment
• support visitor flow, admissions operations, school visits, special events, and other operational activities while maintaining service standards
• demonstrate attention to detail when processing transactions, maintaining records, and handling confidential visitor information
• work with colleagues, supervisors, and managers to coordinate visitor services, events, and daily operations Sales, retail and technical skills

You have:

• experience processing admissions, ticketing, retail, membership, or other sales transactions through in-person and digital service channels
• experience using computerized point-of-sale, ticketing, reservation, or visitor service systems
• knowledge of cash-handling procedures, payment processing, balancing practices, and financial controls
• experience supporting retail operations, including sales, merchandising, inventory-related activities, or product replenishment
• mathematical skills to accurately process transactions and reconcile sales information Problem solving and judgement skills

You can:

• gather information, assess situations, and determine appropriate solutions and next steps
• identify visitor needs and provide solutions that support a positive visitor experience
• resolve routine concerns independently and determine when issues require escalation
• exercise judgement when balancing visitor needs, operational requirements, and organizational policies
• remain calm, professional, and solution-focused when responding to challenging situations Don't meet every qualification?
• If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
• How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's

Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: diversity, equity and inclusion initiatives accessibility Anti-Racism Policy What we offer The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• a modern, friendly and accessible physical work environment