Senior Conflict Management Practitioner

About the job

In this role, you will:

• Resolve complex workplace conflicts involving interpersonal issues, harassment, discrimination, and systemic dysfunction
• Provide strategic advice to senior leaders, human resources teams, and ministry clients on conflict resolution and workplace restoration and improving operational and/or cultural outcomes
• Design and deliver tailored services such as conflict coaching, training, mediation, facilitated dialogue, workplace reviews and restorations
• Oversee relationships with external vendors delivering alternative dispute resolution and workplace review services
• Analyze conflict trends and systemic patterns to inform policy and improve workplace culture
• Prepare confidential reports and briefings for executives and stakeholders

Please note:

Extensive travel is required to perform this unique job at the level required by our clients.

What you bring to the team

• Conflict management, mediation, and human resources knowledge
• Expertise in conflict resolution, workplace restoration, mediation, facilitation, and change management
• Ability to de-escalate situations effectively and negotiate solutions in complex organizational settings
• Strong understanding of human resources principles, collective agreements, and their practical application
• Familiarity with legislation including the Ontario Human Rights Code, Occupational Health and Safety Act, and Respectful Workplace Policy Communication, interpersonal, and relationship management skills
• Ability to manage sensitive issues with empathy, discretion, and professionalism
• Experience applying trauma-informed and culturally competent approaches
• Skill in building trust and navigating diverse team and labour relations dynamics across all organizational levels
• Political acuity and emotional intelligence to manage complex and high-stakes workplace situations Research and analytical skills
• Ability to assess conflict situations, identify root causes, and recommend effective solutions towards effective outcomes
• Proficiency in gathering and analyzing data from interviews, focus groups, surveys, and organizational/HR records
• Capacity to identify systemic trends and develop strategic interventions Human rights knowledge
• Applied knowledge of alternative dispute resolution strategies to address harassment and discrimination
• Understanding of equity, diversity, and inclusion principles and systemic barriers such as racism, sexism, and ableism
• Ability to integrate intersectional perspectives into conflict resolution and workplace restoration Don't meet every qualification?
• If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
• How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.

We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: diversity, equity and inclusion initiatives accessibility Anti-Racism Policy What we offer

Support the development of a healthier, more inclusive public service by shaping how conflict is managed and resolved. This role offers the opportunity to lead meaningful change, influence policy, and enhance employee well-being across the ministry.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:

• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• a modern, friendly and accessible physical work environment